- Permanent Part Time Position - 20hrs a week
Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman with over 180 stores nationwide. Harvey Norman is an Australian retail icon with a strong market reputation and performance in the retail categories of furniture and bedding, flooring, bathrooms and kitchen renovations, electrical goods, small appliances, technology and entertainment.
We are seeking an enthusiastic Customer Service Manager to join the Harvey Norman Carindale Store.
Actively manage Harvey Norman customer repairs & servicing
Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
Run weekly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
Be Health and Safety conscious
- Bachelor/ Honors(Bachelor Degree in any Discipline) completed.
No experience is required.
Experience in (or ability to work in) a customer focused, successful retail business
Experience working in a high volume administration role
Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
Customer service champion with very strong communication and interpersonal skills
Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
Familiarity with Australian Consumer Law (desirable)
Being full of energy, ambitious, confident and flexible
Friendly, outgoing, approachable and work well as a team member.
Ability to service customers while managing work tasks around their needs
Going above and beyond to provide exceptional customer focused problem solving.
Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
- Applicant should have experience of working in the following category(ies): Customer Support through Phone
- Experience should include the following skills: IT/Telecommunication
Application Deadline: 9 Dec 2020