Job Category: Banking/Non-Banking

Job Source:

Job Summary

  • No. of Vacancy: N/A
  • Job Location: Mumbai (Chinchpokli, Lower Parel), India
  • Employment Type: Full Time
  • Salary: 2,25,000 - 3,75,000 P.A.
  • Gender: Any
  • Age Limit: N/A
  • Experience: N/A
  • Career level: Associate
  • Posted On: Oct 11, 2018
  • Application Deadline: Nov 11, 2018

Job Description/Responsibility


Provide an overview of the job and its contribution

  • Providing digital servicing solutions and issue resolutions to customers. 
  • Ensuring successful enhancements and development of online customer portal. 


Outline the main duties, tasks and responsibilities of the role

  • Performing user acceptance testing(UAT) for enhancement for digital touchpoints via customer portal. 
  • Preparing test cases and scenarios for UATs and ensuring timely completion and delivery of the same.
  • To assist in running campaigns for improving customer portal adoption, usage and service transactions
  • Regular issue resolution related to customer portal. 
  • Understanding of TeBt transactions and customer portal transactions (post TeBt deployment) 
  • Ensure online transactions understanding and reconciliation.
  • To keep track of monthly payments made through online touch points and monthly increase in customer usage of customer portal.
  • To assist process owners in preparation of effective reports newly added functionalities and activities.
  • To prepare monthly report of digital servicing channel.

Experience Requirements

  • 2 - 5 yrs

Education Requirements

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Skills Requirements

  • Not applicable


  • As per company policy.

Apply Instruction

Dear Candidate,

Below mentioned is the Job description of an exciting opportunity at HDFC Life as an Associate Manager in the Digital Servicing department. Candidates interested for the same can email me a soft copy of the CV on the email ID mentioned below:

To Apply, please click the below link: 

Company Website: .

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