Job Category: Design/Creative & Arts

Job Source:

Job Summary

  • No. of Vacancy: N/A
  • Job Location: Sydney
  • Employment Type: Full Time
  • Salary: N/A
  • Gender: Any
  • Age Limit: N/A
  • Experience: N/A
  • Career level: Mid-Senior level
  • Posted On: Dec 2, 2018
  • Application Deadline: Dec 30, 2018

Job Description/Responsibility

  • This is a critical role to develop the Design Framework for User Centric HR Services across this large federated organisation. The role will lead the Customer Design based on Human Centred Design Principles and Techniques and define the future state customer journeys and User experience underpinning the future business process and HR business solution.

Experience Requirements

  • N/A

Education Requirements

  • N/A

Skills Requirements

  • Demonstrated experience applying a Human Centred Design approach to deliver new customer design frameworks for new services - experience in Shared Services/HR ideal
  • Deep understanding of Customer Service and experience design process and techniques, Customer Journey and User Experience artefacts and Human Centred Design principles/process
  • Outstanding stakeholder engagement and influencing skills
  • A deep understanding of project delivery and and the fundamentals of traceability as it applies to Customer Design ensuring the solution is aligned to the future state customer journey
  • Good leadership and coaching skills and the ability socialise human centred design fundamentals to business/stakeholder and teams
  • Professional qualifications in a customer design discipline such as Human Centred Design
  • Experience in Customer Service Design of HR/HCM services and solutions is highly regarded


  • N/A

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About the Company

Company Name: Ethos BeathChapman
Address: Twenty Anson, #10-01 20 Anson Road Singapore 079912, , SINGAPORE

Company Profile: Ethos BeathChapman is a global boutique executive recruitment and managed services firm with a strong focus across the Asia Pacific and EMEA regions. The firm was launched in 2012 by Matthew Beath and Matthew Chapman, and provides a sophisticated and relationship oriented approach to executive recruitment that is vital in the complex international marketplace. We drive our business via our strategic hubs in Singapore, Hong Kong and Japan for Asia Pacific and Amsterdam for EMEA.

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