As a Senior Service Operations Manager, you will be responsible for running our 24*7 Service Operations function which includes Major Incident Management, Proactive Monitoring, Problem Management and Peak Command Centre operations. Your primary objective is to minimise business impact through proactive Service Monitoring, root cause elimination through effective Problem Management and quick service restoration during periods of Major Incidents.
You will be accountable for owning and managing the end to end delivery of our Service Operations capability in line with agreed SLAs and KPIs by leading, motivating and driving a hybrid team of internal FTEs and partner provided resources (onshore and offshore). You will also be responsible for Service Operations Strategy and create a roadmap to transform the function in line with overall business and IT strategy.
Company Name: Dixons Carphone
Address: 1 Portal Way, London W3 6RS Registered No. 07105905, , UNITED KINGDOM
Company Website: https://www.dixonscarphone.com/
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