Job Category: Administration/General Management

Job Source:

Job Summary

  • No. of Vacancy: N/A
  • Job Location: Thetford , Norfolk
  • Employment Type: Full Time
  • Salary: £18,000 per annum, inc benefits, OTE
  • Gender: Any
  • Age Limit: N/A
  • Experience: N/A
  • Career level: Mid-Senior level
  • Posted On: Dec 4, 2018
  • Application Deadline: Dec 31, 2018

Job Description/Responsibility

  • Customer Service Administrator - 12 Month Maternity Cover with potential to extend
  • £18,000
  • 39 hours per week plus great benefits package, including a bonus of up to 10%.
  • Shift Pattern - Early and Late on a rota basis 7 days a week
  • Early Shift 7.00am – 3.45pm
  • Late Shift 1.00pm - 9.15pm
  • As a Customer Service Advisor at one of our Customer Service Centres (CSC) your day will never be dull. Supporting our colleagues on a variety of shift patterns this exciting and challenging role will require you to coordinate a range of Admin tasks that are critical to our customer service.
  • Description
  • Be part of a team that’s totally connected. Explore a technological world that’s beyond the ordinary. Deliver outstanding customer service.
  • You will be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Your duties can range from liaising with colleagues to dealing with driver’s issues and you’ll be updating customers along the way.
  • No day will be the same and the pace and variety of the role means we require someone who can think on their feet and manage their workload efficiently.
  • What you’ll need:
  • Previous administration experience in a delivery or customer focused role
  • You will ideally come from a background of handling calls from a variety of sources and know how to multi task
  • A passion for wanting to help customers
  • As well as a great salary, benefits of working for us include: pension, store discount and access to a range of subsidised offers and benefits including childcare vouchers, discounts on holidays, cinema and travel.
  • Share your passion in a career where every day is different, and where every customer offers you the chance to make amazing happen.
  • Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

Experience Requirements

  • N/A

Education Requirements

  • N/A

Skills Requirements

  • N/A


  • N/A

Apply Instruction

About the Company

Company Name: Dixons Carphone
Address: 1 Portal Way, London W3 6RS Registered No. 07105905, , UNITED KINGDOM

Company Profile: Merger completed and Dixons Carphone enters the London Stock Exchange, Sir Charles Dunstone as Chairman and Sebastian James as CEO

Company Website:

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