Job Category: Customer Service/Call Center

Job Source:

Job Summary

  • No. of Vacancy: N/A
  • Job Location: Sydney
  • Employment Type: Full Time
  • Salary: N/A
  • Gender: Any
  • Age Limit: N/A
  • Experience: N/A
  • Career level: Mid-Senior level
  • Posted On: Dec 6, 2018
  • Application Deadline: Jan 6, 2019

Job Description/Responsibility

  • Due to internal movement, HCF has multiple opportunities for customer centric driven professionals to join our award winning Retention Team on permanent basis. Working to clear targets, you will be responsible for retaining HCF members by ensuring our customers are fully educated on the HCF products and benefits that are suited to their needs. We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.
  • The role will be a blend of inbound retention calls and targeting outbound save campaigns.
  • You will be based at the Parramatta call centre and your initial operating hours will be rotating between 2 shifts between the hours of 9:00am – 6pm Monday to Friday. Occasional weekend work may also be available on a voluntary basis. 
  • Please note; we will be conducting interviews in mid December and early January. Start date will be late January.

Experience Requirements

  • N/A

Education Requirements

  • N/A

Skills Requirements

  • Excellent telephone communication skills
  • Have a passion for sales and working towards set KPI's and Targets
  • An interest in Health Insurance
  • Ability to build rapport with members 
  • Promotion & sales of products and services.
  • Solutions focused
  • Not afraid of handling and owning those challenging calls
  • Comfortable with set KPI's and targets
  • Strong work ethic, taking pride in each and every call
  • Team player, assisting team to achieve targets
  • Analytical, interested in researching other health providers and funds
  • Ability to stay calm under pressure
  • Strong accountability
  • Ready to take a step up in a challenging, yet rewarding role


  • N/A

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About the Company

Company Name: HCF
Address: GPO BOX 4242 Sydney, NSW 2001 , , AUSTRALIA

Company Profile: We're a little different from most health funds; we're not driven by profit but by improving and safeguarding the health of our members. That's why, since 1932, we've focused on helping hundreds of thousands of Australians lead healthier lives and get the most from the healthcare system.

Company Website:

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