Job Source:

Job Summary

  • No. of Vacancy: N/A
  • Job Location: Sydney
  • Employment Type: Full Time
  • Salary: N/A
  • Gender: Any
  • Age Limit: N/A
  • Experience: N/A
  • Career level: Mid-Senior level
  • Posted On: Oct 10, 2017
  • Application Deadline: Oct 23, 2017

Job Description/Responsibility

  • Flexible working arrangements for a healthy work/life balance
  • Senior service level role, offering attractive salary package
  • Temporary Full Time Opportunity, up to 24 months
  • Chippendale location, close to public transport
  • The Opportunity
  • We have a fantastic opportunity for a Senior Product Manager to be a part of our Customer Services team within TfNSW. This role plays a key part in designing and developing the customer experience and other related products involving controlled car park access for our public transport users. This product aims to help TfNSW protect car parking spaces for genuine public transport commuters.
  • We are looking for an articulate, collaborative, and sharp individual who has experience in working with a wide range of technical and operationally diverse people across the portfolio, and influencing them to deliver optimal customer outcomes. As well as ensuring customer requirements and processes are identified, you will work with the Program Director to develop the business case, manage tender development & evaluation and the product delivery rollout across this high profile project.
  •  The successful candidate will join a diverse and collaborative team of Customer Experience professionals with specialist skills ranging from Design Anthropology, Lean Six Sigma, and Human Centred Design.  Cross team learning and support is built into the way we work and is formalised in weekly learning sessions.  Humour is a big past of our day, and key to our creativity.
  • This role reports to the Director, Customer Strategy and Experience Design, and has no direct reports

Experience Requirements

  • Product management experience
  • Use of customer insights to inform product design

Education Requirements

  • N/A

Skills Requirements

  • N/A


  • At Transport we offer employees challenging and rewarding work with opportunities for career progression, learning and development and flexibility.
  • We provide comprehensive staff training through structured programs and provide study assistance to staff pursuing work related courses.

Apply Instruction

To apply for this role, please submit a resume and brief covering letter (no longer than two pages) which addresses:
a) The reason for your interest in this role, and
b) How your skills and experience suit the role
For more information on how to apply for a role in the NSW Public Sector please click here or for more information on Transport for NSW please click on link provided.
For any enquiries, please contact Claire Minahan on 02 8574 3550 and quote 00005M3J.
If you encounter technical issues please contact I Work for NSW Support Team on 1800 562 679 (Mon-Fri) or
Applications close: 11:59pm, Monday 23rd 2017.

About the Company

Company Name: Transport for NSW

Company Profile: Our organisation Transport for NSW divisions and key business areas, Project Delivery Offices, and Transport Operating Agencies. Corporate Plan The Corporate Plan describes our vision for 2021 and identifies the priority areas we are focusing on to turn this vision into reality.

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