Amazon Seller Recruitment and Development Services offers services to selling partners globally to grow their online sales. This business within Amazon offers a creative, fast- paced, entrepreneurial work environment where you ll be at the center of Amazon innovation. We are looking for a Salesforce CRM Administrator with 1 to 3 years of work experience to provide customer support services to our over 4000 user base.
As a Salesforce Administrator the candidate s primary responsibility will be to work with our internal users and provide first level (T1) support for permissions, user issues, building dashboards and walking through cases that are required to maintain our CRM application which includes Salesforce and Pardot. You will deeply understand the business processes of our users and how new functionality is leveraged and will drive customer satisfaction results across your region/ territory. You will work on support initiatives that require limited scope or are well documented. You generate service metrics using scripts and/ or documentation and are familiar with data management tools to assess operational data. You work on case root cause and show strong ownership of issues. You create and implement support procedures that are small in scope. You communicate clearly and effectively with customers and tend to over- communicate and over- document.
Execute data loads, set up and manage security, user permissions, password resets, break/ fix instructions and data access.
Perform troubleshooting of production issues, updates for minor Cases and tickets requiring minor changes and enhancements to existing functionality.
Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution.
Diagnose, prioritize and escalate tickets to Salesforce Administrators and Developers.
Timely and accurate documentation of resolution activities, system configuration and administrative processes
Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization
Support QA testing of Salesforce/ Pardot releases and new features. Make recommendations to management regarding implementation as appropriate.
Understand the new functionality being added as well as bugs being fixed by the Development team.
Creation and maintenance of sandboxes in force.com platform
Download and maintain production instance data backups.
Knowledge of Lighting interface and Einstein analytics would be an added advantage.
- Bachelor/ Honors(Bachelor of Science (B.Sc)) completed.
Additional Academic Requirements
UG: B.Tech/B.E. - Computers
PG:Post Graduation Not Required
1 - 3 years of experience is required.
Additional Experience Requirements
1- 3 years work experience in an application support environment, or degree in technology
Experience in working on Salesforce CRM applications or another CRM application that supports managing leads and opportunities
Experience reporting on operations metrics and data analysis or in a role that success is measured via operational metrics.
- Applicant should have experience of working in the following category(ies): Information Technology
- Experience should include the following skills: IT/Telecommunication
Application Deadline: 19 Oct 2019