- Job Location: Las Vegas, NV, USA
Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Our core mission is to inspire grown-ups to play. Focusing on building loyalty and value with its guests through a unique combination of great service, excellent products and technological leadership.
Caesars has an exciting opportunity as an Infrastructure Engineer in our Information Technology division, located in Las Vegas, Nevada. Under general supervision, this position is focused building, deploying and scaling the back-end services that power our data pipeline and customer-facing applications. You will be directly responsible for helping us in our ultimate mission to help enterprises understand their exposure and vulnerabilities by leveraging the most trusted data in security.
Identifies operational priorities by assessing operational objectives; determining project objectives, such as, efficiency, cost savings, energy conservation, operator convenience, safety, environmental quality; estimating relevance, time, and costs
Actively work on the Las Vegas Region Infrastructure ticketing queue and ensure issues are prioritized and completed
Participation in an on-call rotation for critical-priority issues
Work with the local IT Projects team as well as corporate Innovation / PMO to provide resolutions for new initiatives and upgrades
Ensure to maintain compliance with Nevada Gaming Control regulations and perform operational tasks for that maintenance
Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; interviewing process supervisors and operators; completing troubleshooting procedures
Repair, maintain, and install CAT5,6 data cabling; Troubleshoot network issues
Install Network gear such as switches and configuration
Provide specialized technical problem solving and problem resolution skills
Work with management and Enterprise IT to resolve complex business, computer system and data communication problems
Install, upgrade and maintain gaming hardware & software products
Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process
Recommend application design changes to management and Enterprise IT to maximize resources
Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement
Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems
Update, direct and escalate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.
Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance
Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements
Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
Assists in planning by communicating with project / product teams, clients and vendors
Recommends changes for improved system implementations/modifications
Ensures established enterprise standards are followed and enforced during system implementations and the infrastructure resources meet committed user expectations, including projects for future usage and growth
Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed
Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions
Builds knowledge of products and direction through vendor interaction
Appropriately leverages vendor resources to efficiently resolve issues
- Bachelor/ Honors(Bachelor Degree in any Discipline) completed.
Additional Academic Requirements
Bachelor's degree in a computer-science related field or OTJ in a multiple Host Platform technical support environment required.
Minimum 5 years of experience is required.
Additional Experience Requirements
At least a minimum of five (5) years' of work experience in a technical support environment, supporting multiple high-end computer systems. Fiber optics, and data cabling knowledge a must also knowledge of terminations of said cabling. Knowledge and use of a multitude of testing equipment.
Expert level understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
Knowledge of Fiber Optic cable and how to troubleshoot
Knowledge and usage of Handtool
Participation in weekly On-Call Rotation
Remote work when needed
Relevant certifications preferred
In efforts to maintain a safe and drug-free workplace, Caesars Entertainment requires all new hires to complete a satisfactory background check and pre-employment drug screening.
- Applicant should have experience of working in the following category(ies): Engineer/Architect
- Experience should include the following skills: Media/Advertising/Event Mgt.
- Caesars Entertainment is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender, identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran status, genetics or any other characteristic protected by applicable federal, state, or local law.
Application Deadline: 29 Oct 2019