Job Location: Melbourne, Australia
For more information contact: Jack Betton - 03 9652 5219
Requisition ID: 73031
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Origin has a rich heritage in energy exploration, production, power generation and retailing. Today, we're a leading provider of energy to homes and businesses throughout Australia.
Origin is the largest energy retailer in Australia, and with 4.3 million customer accounts we’re constantly evolving and changing to better suit their needs. Our activities include power generation, energy trading, the sale of LPG, electricity, natural gas and solar as well as the development of new and emerging technologies. Consider your possibilities with Australia’s leading integrated energy company.
This is a unique opportunity to join the Credit & Collections team based in Melbourne. Reporting to the Portfolio Collections Lead, the Collections Specialist is responsible for conducting credit activities including Mass Market Inbound and Outbound Telephony Operations, as well as case management and collectives to ensure the highest standards of service are maintained and cash collection performance is maximised. Your responsibilities will include but not be limited to:
Taking a lead role in responding to escalated customer enquiries or more complex customer needs through a variety of communication channels, which may include:
You’ll need to be an experienced credit & collections professional, an excellent communicator and be commercially focused. To be considered for the position you will need:
Our purpose drives everything. If you connect with Getting energy right for our customers, community and planet this role is for you.
Application Deadline: 29 Nov 2019
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