Manages a portfolio of existing customers from an end-to-end account management perspective, with a complete holistic view of the account/ group of accounts with the primary aim of revenue growth.
To achieve/exceed multiple revenue goals for assigned cluster of accounts, understand customer business and logistics needs, use innovative approaches & structured processes to provide solution and maximize growth and profitability for Ecom express.
Primary focus on Revenue Growth from the handled portfolio. Effective management of team including backend and sales support consisting of AM/ Executive levels. Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year. Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer. Identifying new business opportunities, Up Selling / Cross Selling. Initiates & leads the design and development of tailored solutions that supports unique customer requirements. Starting and monitoring new Projects. Driving Performance and Service Levels. Builds & maintains an appropriate network of key contacts within each Customers business who can facilitate decision making & actions needed to achieve the required results. Full engagement in monthly and weekly reviews. Handling customer escalations preparing RCA and providing the solution. Driving the backend activities ( as allocated ) Engagement in Reconciliation / Payments / DSO. Working towards minimizing the debits. Billing and payment collection. Act as a key point of contact for all the customers in the cluster. Responsible for the teams performance in terms of service and revenue growth. Uses diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review. Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc. Closely work with cross functional departments for macro and mirco issues affecting customer
designation: Asst.Manager- Sales
Job Location : Bangalore (South Regional office )
candidate should only be from logistics Industry
Bachelor/ Honors(Bachelor Degree in any Discipline) completed.
Additional Academic Requirements
Any Graduate in Any Specialization
Any Postgraduate in Any Specialization, Post Graduation Not Required
Any Doctorate in Any Specialization, Doctorate Not Required
5 - 7 years of experience is required.
Additional Experience Requirements
5-7 Years in Client Servicing/ Customer Facing function of a reputed logistics
Preferred Skills, experience & knowledge of modern business methods and controls in logistics industry. Experience in managing customer experience Team Management
Graduate Degree in any Discipline Good knowledge of logistics / E- commerce industry and operational processes and systems. Proven ability in business development and customer service MS Excel/ MS PPT Proven ability in team management Preferred Post graduate Degree in Management Essential: Good professional knowledge.. Managerial Skills Team Handling capabilities Fast work pace. Achievement orientation. Knowledge of Diverse functional perspective. Sales and Solution orientation Relationship Building Skills
Essential: Conceptual and Strategic thinking Customer Orientation Analytical Thinking Problem solving skills Result Orientation Negotiation Skills Initiative Influencing Integrity