Job Location: London, United Kingdom
Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life. That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.
Curve is developing a ground-breaking product with our customers front-and-centre. Our active customer numbers are growing rapidly and we have exceptional metrics for a young business. We have funding from leading names in technology investment and a visionary leadership team who want everyone who joins Curve’s remarkable adventure to have the autonomy to develop their expertise and add real value to the organisation. We recently closed a Series B financing and a record-breaking crowdfunding round.
We have grown our Customer Support team (known as ‘Customer Experience’) team to 40 people, split between London and Bristol offices. We are now looking to recruit a world-class and experienced Head of Customer Support / Experience to take the team to the next level. We have plans to grow the team to 100 people over the next 6 months and, as Head of Customer Experience, you will have the opportunity to execute this plan and shape future strategy.
You will work closely with all operations managers (including Head of Financial Crime, Legal & Compliance and Product Operations), Product Managers, engineering leads and all senior stakeholders within the company. We provide support 7 days-a-week via an in-app & Online Ticketing Product (Zendesk) and are currently implementing the Salesforce platform to include live-chat. You will have the opportunity to shape the exact role and responsibilities to best suit your own expertise and experience.
Application Deadline: 16 Dec 2019
Company Website: .
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