Responsibilities will, amongst others, include the following:

• Develop, implement, and monitor day-to-day operational systems and processes.
• Liaise with R&D for the optimization of hardware, processes, versions updates, UAT, and Production updates.
• Supervise all operational staff.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
• Liaise with the Project Implementation branch for matters related to Training, new features, liaison with Gvt. change management.

• BSc. in CSE, Economics or related field.

• Over 10-12 years of experience in relevant post;
• Must have prior experience in planning for outsourced ICT operations;
• Must have prior experience of monitoring and assessing performance of PPP operations;

• Must have preferably led an outsourced ICT operation in a similar area before;
• Preferably familiar with World Bank Procurement Standards & Procedures;
• Must have excellent communications and report writing;
• Must have Single Window process experience global and International.